Refund policy

If you've purchased Seel Return Assurance for eligible items in your order, you can return them using the Seel Return Portal. For more information on the Seel Return Assurance policy, please visit our website. If you didn't purchase Seel Return Assurance with your order, the standard return policy will apply.

Please note that lingerie and underwear items are final sale, and we do not offer returns or exchanges unless you've purchased Seel Return Assurance. Refunds will be processed within 10 business days, and they will be issued using the same payment method you used for your purchase.

You can add Seel Return Assurance to your eligible items during checkout to have the option of returning and receiving a refund. If you don't purchase Seel Return Assurance for eligible items, then the standard return policy applies. To learn more about Seel Return Assurance and the return process, please visit our website. If you've purchased Seel Return Assurance, you must follow the provided instructions to qualify for a refund.

Please note that we reserve the right to refuse returns at any time if we suspect irregular or excessive returns history, potential fraudulent or criminal activity, or if the items have been worn, altered, laundered, damaged, or are missing.