FAQS



Do you ship to Overseas like Canada or the EU?
No we only ship to the U.S., their territories and military overseas addresses with an APO.

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Please allow 24-72 hours production time for your order to ship out, average shipping times are 9-16 business days excluding holidays. Tracking number will be updated within 24 hour after your order has been shipped.


 If you don't have a tracking number after 3 business days please email us at sales@lybraintimates.com


I am not in love with my order, can it be returned? What if there is an issue?
I am sorry you don't love your item unfortunately there are no returns or exchanges on intimate items such as underwear, bras, shapewear, and lingerie. You can return Loungewear, Accessories, and Sleepwear. Just end us an email.

Can I cancel my order?

Yes you can. You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent there are no refund or exchanges until the item is returned in its original packaging . 

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at sales@lybraintimates.com If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
Shipping times vary as we do ship US wide from different fulfillment centers based on your location. The average shipping time is 9-15 business days. Currently we do not ship outside the U.S.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to sales@lybraintimate.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks

Our story

Lybra Intimates is a Black Woman Owned one stop Lingerie shop for Richmond, Virginia’s Boudoir Photography Company Bohemian Visions. The Owner and Founder Marie Malvoisin listened to the concerns of her clients in regards to providing the best advice in assisting clients in choosing the right pieces for their Boudoir Photoshoot.

Marie also noticed there was a need for cute and comfortable loungewear than can be worn in and out of the home.

Each item is select based on the style and type of sexy the client wants to feels comfortable in. Whether it's for a Boudoir Photoshoot with Marie. Running errands in town. A romantic evening with yourself or significant other. Lybra Intimates was designed to make you feel sexy and comfortable in anything you wear.